投訴信模板
Dear _______ ,
?、?I am _______(寫信人的身份). ② I venture to write you a letter about _______(抱怨的內容).
?、?The focus of the complaint is _______(抱怨內容的核心點). ④ For one thing _______(抱怨內容一個方面). ⑤For another , _______(抱怨內容的另一個方面). ⑥ Honestly speaking , _______(客觀的評論). ⑦ But _______(抱怨產生的原因).
?、?All in all , there is still much room for improvement . ⑨ Before I take any further action , I do hope _______(表達本人的愿望).
Sincerely yours ,
Li Ming
投訴信寫作指導及范文
投訴信是對于產品、服務等的不滿意,進而需要寫出自己的意見和要求。
第一段需寫寫信的目的以及自己的一個概括的期望:常用套話比如I venture to write to complain about ……+定語從句;I would be grateful if you could do anything necessary to solve the problem facing me.
第二段闡述兩、三方面所面臨的產品或服務的問題及后果:there are several aspects underlying this complaint. For one thing,......For another,......In addition,......
第三段給出具體的期望,比如退款或更換新產品:It is my sincere hope that you could give me full refund or replace it with a new one. Your kind reply to this letter at your earliest convenience would be very much appreciated.
【必備表達】
1、說明投訴問題
I am writing to inform(告知,代替tell)you that I find…unsatisfactory…
I am writing to express/ air dissatisfaction/ disappointment/ concern regarding …
2、期待解決方案
I hope you will take steps to rectify(糾正、改善,代替improve) this situation soon.
I believe you will take my complaints seriously. I would ask you to give back my money, or I would file my complaint(投訴) to the authorities concerned(相關部門).
To solve this problem/surmount this difficulty/improve the situation/crack this hard nut(解決問題), I hope to draw the attention of the authorities concerned.
【高分熱文】
Dear Mr. President,
My name is Li Ming, a junior of the Civil Engineering School. I venture(冒昧)to write a letter to you about the canteen service (食堂服務) on campus which has given rise to a lot of complaints among students.
The focus of the complaint is the poor quality of the food. The vegetables are so overcooked as to lose their nutrients. The price of the food is surprisingly high. Besides , the attitude of the service staff to the students is not hospitable (熱情)at all.
All in all, there is still much room for improvement as far as the canteen service is concerned. I do hope we will not suffer for another year. Thank you for your kind consideration.
Sincerely yours,
Li Ming
【精彩譯文】
尊敬的校長,
我是土木工程學院大三的李明,我冒昧的給您寫信投訴食堂的服務,該服務已經引起了很多學生不滿。
投訴的焦點是食品質量差。蔬菜烹飪過頭,失去了營養(yǎng)。食品價格也高的出奇。此外,服務人員對學生的態(tài)度一點都不熱情。
總之,食堂服務還有很大的改善空間。我真心希望不用再忍受一年。感謝您的考慮。
謹致問候,
李明
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